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Healthcare Operations Coordinator

2 months ago

Albuquerque, New Mexico, United States Ambercare Full time
Job Description

Job Summary: Ambercare is seeking a skilled Service Coordinator to oversee administrative, business, and operational activities in our branch office. This role is responsible for coordinating various tasks, ensuring client satisfaction, and maintaining a professional work environment.

Key Responsibilities:

  • Coordinate new hire onboarding, ensuring timely and accurate completion of documentation.
  • Manage employee records, including payroll records, to ensure accuracy and compliance.
  • Collaborate with the Corporate HR team to facilitate benefit enrollment processes.
  • Train and onboard new branch administrative employees.
  • Address client complaints and theft claims in a thorough and timely manner.
  • Ensure completion of WOTC applications, Forms I-9, and other applicable paperwork for new employees.
  • Report leave of absence requests and assist the HR team with the leave process.
  • Coordinate training for new and current employees, including quarterly in-service meetings.
  • Oversee compliance with HR processes and procedures throughout the branch.
  • Ensure timely submission of A/P related paperwork for payment.
  • Follow up on private duty assessments and deposits.
  • Supervise monthly service monitoring calls with the state Department on Aging.
  • File APS reports and handle related employee issues.
  • Respond to and resolve service complaints filed with the state or state agencies.
  • Maintain a professional appearance in the branch office, ensuring it is neat, clean, and organized.
  • Supervise purchasing and material management functions for branch office supplies.
  • Maintain confidentiality due to access to sensitive information.
  • Ensure regular, predictable attendance and flexibility to meet agency needs.
  • Comply with Medicare, Medicaid, and HIPAA regulations and requirements.
  • Abide by all regulations, policies, procedures, and standards.

Requirements & Competencies:

  • High school diploma or equivalent.
  • Preferred additional education, such as a diploma from an accredited vocational school or college.
  • Three to five years of recent experience working in a healthcare environment or related field.
  • Understanding of basic medical terminology.
  • Interpersonal, organizational, and communication skills.
  • Computer skills, including Microsoft Word, Microsoft Excel, and scheduling programs.
  • Bilingual preferred.