Asset Servicing Account Manager

6 days ago

Chicago, Illinois, United States Northern Trust Full time
About Northern Trust

Northern Trust is a leading global financial institution with a rich history dating back to 1889. As a Fortune 500 company, we have established ourselves as a trusted partner for individuals, families, and institutions seeking innovative financial solutions.

Job Summary

We are seeking an experienced Asset Servicing Account Manager to join our Global Family and Private Investment Offices team. In this role, you will be responsible for building and maintaining strong relationships with our high net worth clients, providing exceptional service, and driving business growth.

Key Responsibilities
  • Develop and maintain trusted relationships with clients through effective communication and consistent delivery.
  • Respond promptly to client inquiries and resolve issues efficiently.
  • Independently resolve problems and implement solutions using internal networks and product knowledge.
  • Execute daily client activity, oversee transaction processing, and ensure accurate documentation and system updates.
  • Inform clients of process changes and provide guidance on Northern Trust's services.
  • Act as a central point of contact for operational matters and facilitate client use of online NT applications.
  • Ensure accurate fee setup, invoicing, and collection.
  • Proactively identify and mitigate risks, and anticipate client needs.
  • Escalate client concerns in a timely manner and follow up with internal parties on queries/issues.
  • Maintain accurate documentation and files for each client relationship.
  • Coordinate account opening/closing, global markets, and authorized signatories requests.
Requirements
  • Strong background in the global custody industry.
  • Direct experience interacting with demanding clients or prospects.
  • Excellent organizational skills and ability to prioritize competing demands.
  • Ability to own and resolve problems independently.
  • Excellent written and verbal communication skills.
  • Independent problem resolution and time/project management skills.
Working with Us

Northern Trust is committed to creating a flexible and collaborative work environment where employees can grow and develop their careers. We value diversity, equity, and inclusion and strive to create a workplace where everyone feels valued and respected.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you need a reasonable accommodation for any part of the employment process, please contact our HR Service Center at MyHRH[redacted].

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