Seasonal Customer Service Representative
1 day ago
We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Club Customer Service Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, promoting our CLUB membership program, and ensuring a seamless shopping experience for our guests.
Key Responsibilities- Provide world-class customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Promote the benefits of our CLUB membership program, educating customers on the value and rewards of membership.
- Execute all CLUB operational and compliance programs, maintaining accurate records and ensuring seamless execution.
- Stay knowledgeable about advertised sales, promotions, and product offerings, making recommendations to customers as needed.
- Meet or exceed sales and service metrics, contributing to the success of the store.
- Maintain a clean and organized CLUB booth, ensuring a welcoming environment for customers.
- Process payments, answer account questions, and process applications in a timely and accurate manner.
- Provide daily feedback and reports, identifying areas for improvement and suggesting solutions.
- Participate in peer coaching, recognition, and support, promoting a positive and inclusive team culture.
- High school diploma or equivalent experience.
- 0-2 years of experience in a customer service environment.
- Competitive hourly rate.
- Opportunities for advancement and professional growth.
- A fun and dynamic work environment.
- Discounts on retail merchandise, restaurants, and conservation attractions.
- Voluntary benefits, including dental, vision, and 401(k) retirement savings.
- Paid holidays and vacation time.
- Bass Pro Cares Fund.
Bass Pro Shops is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified individuals with disabilities and will provide reasonable accommodations as needed.
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