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Auto Claims Adjuster

2 months ago

Springfield, Illinois, United States Allstate Full time
About the Role

We are seeking a skilled Auto Claims Adjuster to join our team at Allstate. As a Field Auto Damage Adjuster, you will play a critical role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards.

Key Responsibilities
  • The Customer Service Expert: You will live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim.
  • The Investigator: You will confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
  • The Effective Communicator: You will use phone, emails, and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
  • The Negotiator: You will evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants, in accordance with all legal and business standard methodologies.
  • The Problem Solver: You will utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
  • The Recorder: You will protect the company financially by executing policies along policy agreements, and you will keep a clear record of your work in a claims system that you will be trained on.
Work Environment

This position is a field-based role. To be eligible for this role, you must be located in the Dulles/Sterling, VA Area. This position is eligible for a monthly internet stipend of $80 to offset the costs of internet expenses. Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location.

Requirements
  • 5+ year experience in auto Collision estimating using CCC or Mitchell.
  • High School Diploma or a GED.
  • Proficient written and verbal communication skills to effectively interact with customers.
  • Strong attention to detail and ability to write precise and comprehensive estimates.
  • Comfortable with utilizing technology and various platforms for claims processing.
  • Excellent time management and organizational skills to manage multiple assignments effectively.
  • Valid driver's license and willingness to travel as part of the job requirements.
Benefits

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important to you. Here are some of our offerings:

  • Competitive salary based on experience and qualifications.
  • Medical, dental, and vision coverage.
  • Allstate pension plan and 401(k) savings plan.
  • Ayco financial coaching.
  • Spring Health mental and emotional wellbeing resources.
  • Paid parental leave.
  • Adoption reimbursement.
  • Paid time off.
  • Tuition reimbursement.
  • Wellness incentives.