Director of Human Capital Management

2 months ago

New York, New York, United States Fabric Full time
About Fabric

Fabric is a leading health technology company that empowers healthcare providers to accelerate their growth, enhance their operations, and deliver exceptional patient care through its innovative care enablement system. The system comprises three cutting-edge solutions: In-Person Care Suite, Virtual Care Suite, and Engagement Suite. Leveraging advanced conversational AI and intelligent adaptive interviews, Fabric unifies virtual and in-person care across intake, triage, routing, and treatment while automating workflows for staff. Built by a team of experienced physicians and clinical informaticists, Fabric protocols uphold excellence in care quality while offering omnichannel access for patients. The results enable clinicians to work more efficiently, decrease call center volume by 15%, and increase utilization of unfilled visit blocks. Some of Fabric's esteemed customers include Luminis Health, OSF HealthCare, MUSC Health, and Intermountain. Fabric is backed by prominent investors such as Thrive Capital, GV (Google Ventures), Salesforce Ventures, Vast Ventures, BoxGroup, and Atento Capital.

Job Summary

The Director of Human Capital Management is a critical member of the leadership team, responsible for developing and executing people strategies that support business objectives across the organization. This role focuses on driving improvements to organizational effectiveness, employee engagement, performance management, employee relations, and talent management in our organization. The Director plays a pivotal role in aligning our people, processes, and practices to enable optimal execution of the company's strategic objectives.

Key Responsibilities
  • People Strategy: Develop the organization's people strategy and goals covering workforce planning, talent management, and succession planning; identify ways to support this strategy by leading and implementing strategic HR initiatives.
  • Employee Lifecycle: Manage all aspects of Human Resources across the employee lifecycle: employer branding, sourcing, hiring, onboarding, engagement, performance management, offboarding.
  • Talent Acquisition: Oversee recruitment efforts to attract, hire, and retain top talent; work with department heads to identify talent needs across the organization, support creation of job descriptions, and manage the hiring process.
  • Employee Relations & Engagement: Champion and foster company values and culture ensuring a positive and productive work environment; oversee employee engagement surveys and drive initiatives to address improvement areas; identify and address employee concerns.
  • Performance Management: Oversee annual performance appraisal process and ensure that all employees receive regular feedback and development opportunities.
  • Compensation and Benefits: Define compensation structures and benefit programs to ensure competitive offerings that attract and retain domestic and international employees; update compensation banding, bonuses, equity grants, and other benefit offerings; oversee payroll and benefit administration.
  • Compliance and Legal: Ensure that Fabric adheres to all local, state, federal, and international employment laws and regulations, including labor laws, workplace safety, and anti-discrimination policies; oversee employee offer letter templates, policies, and procedures, as well as the employee handbook.
  • Learning & Development: Implement internal training programs that help employees develop skills and grow within the company, including leadership development, compliance training, and skill-based training.
  • Organizational Development & Change Management: Support organizational change efforts, such as post-merger integration and organizational changes as Fabric grows; ensure internal communication efforts to keep employees aligned with the company's evolving goals and challenges.
  • HR Technology & Data: Leverage HR software and data analytics to improve people operations efficiency, streamline HR processes, and make data-driven decisions.
Short-Term / Long-Term Goals
  • 3 Months: Get to know all departments within Fabric to understand Fabric's culture, mission, and goals; build strong relationships with key leaders across the organization and assess the current state of HR/People Ops.
  • 6 Months: Implement strategic HR initiatives that drive employee engagement/retention and address gaps in the current state of People Ops; strategically partner with marketing to develop Fabric's employer brand.
  • 12 Months: Scale People Ops process and team to support Fabric's growth objectives; drive measurable improvements in employee engagement and other key People Ops metrics.
Qualifications
  • 10+ years of experience within HR/People Operations, with 5+ years of recent HR/People Operations leadership experience.
  • At least 3+ years of experience in building and leading tech-centric companies in high-growth mode, ideally within the healthcare tech space.
  • Success in building and scaling HR functions.
  • Bachelor's degree in HR, Business Administration, or a related field.
  • Advanced degrees in HR certifications (SHRM-SCP, SPHR) are highly desirable.
Compensation

Expected compensation range for this role is $175,000-$220,000 (base salary) for NYC-based candidates; range may vary for candidates outside of the NYC metro area. Compensation is dependent on experience, overall fit to our role, and candidate location. Expected compensation ranges for this role may change over time.

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