Senior Customer Liaison

5 days ago


Boston, Massachusetts, United States TetraScience Full time
Transforming Lives with Scientific Data and AI

TetraScience is revolutionizing the scientific landscape by providing an open, purpose-built, and collaborative scientific data and AI cloud. As a Senior Customer Liaison, you'll be instrumental in building lasting relationships with our customers and driving their success.

About the Opportunity

We're looking for an experienced professional who can leverage their expertise to deliver exceptional customer experiences. This involves managing the entire customer journey, from onboarding to renewal, and collaborating with our team to drive success.

Key Responsibilities
  • Manage customer relationships to ensure retention, expansion, and satisfaction
  • Develop personalized customer success plans to drive adoption and growth
  • Capture and analyze customer feedback to inform product roadmaps and resolve issues
  • Collaborate with internal stakeholders to align customer needs with business goals
Requirements
  • A minimum of 7+ years of experience in Customer Success, Professional Services, or Consulting in an Enterprise SaaS environment
  • An understanding of software development and cloud-based data infrastructure (AWS, GCP, Azure)
  • Excellent communication skills to interface with senior-level business leaders and technical stakeholders
What We Offer
  • Competitive salary ($115,000 - $135,000 per year) and equity in a fast-growing company
  • Supportive culture of continuous improvement and professional growth
  • Generous paid time off (PTO) and flexible working arrangements


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