Customer Service Liaison

5 days ago


Boston, Massachusetts, United States SALESBOAT INC Full time

At SALESBOAT INC, we're seeking a highly skilled Customer Service Liaison to join our team. In this role, you'll play a crucial part in ensuring exceptional customer service by effectively communicating with clients and resolving their inquiries.

About the Role

The ideal candidate will possess excellent phone and verbal communication skills, be proficient in using technology, and maintain composure even in stressful situations.

Responsibilities
  • Receive high volumes of inbound calls and emails from customers.
  • Identify the reason for each call, collect relevant information, and provide suitable solutions.
  • Refer to pre-made scripts for various customer service topics.
  • Apply best practices in customer service techniques to develop rapport and build relationships with customers.
  • Document all customer interactions.
Qualifications
  • A High school diploma or equivalent is required.
  • Previous experience as a Customer Service Representative or in a similar role is preferred.
  • Proficiency in using computers and customer management software.
  • Excellent phone and verbal communication skills.
  • Familiarity with active listening techniques.
Benefits
  • Competitive compensation package.
  • Paid Time Off.
  • Career growth opportunities.
Estimated Salary: $45,000 - $55,000 per year

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