Customer Service Representative
7 days ago
**About Us**
Northwestern Energy is a leading electric and natural gas utility serving communities in Montana, South Dakota, and Nebraska. We strive to provide exceptional service to our customers while maintaining a strong commitment to safety and customer satisfaction.
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team in Butte, MT. As a key member of our customer-facing team, you will be responsible for providing top-notch service to our customers, responding to their inquiries, and resolving issues related to billing, account management, and general utility services information.
About the Role
This is an excellent opportunity to work in a dynamic environment where you can make a real difference in people's lives. As a Customer Service Representative, you will:
- Respond to customer inquiries and resolve issues related to billing, account management, and general utility services information
- Work closely with internal teams to find solutions to customer problems
- Provide accurate and timely information to customers regarding rate changes, bill calculations, and other account-related activities
- Analyze and prioritize workload to ensure that all customer needs are met in a timely and appropriate manner
- Maintain confidentiality of customer and other confidential information
Requirements
To succeed in this role, you will need:
- A high school diploma or equivalent
- Successful completion of training program
- Demonstrate and maintain good safety record
- Proficiency with Microsoft Office suite and other computer applications
- Excellent attendance record
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