Customer Service Ambassador for Butte Store

2 days ago


Butte, Montana, United States Jo-Ann Stores, LLC Full time
About Us
At Jo-Ann Stores, LLC, we are dedicated to delivering a premium customer experience by inspiring creativity within our customers and making them feel welcome in our stores. As a Part Time Team Member, you will play a key role in achieving this goal.

Job Overview
We are seeking an enthusiastic and customer-focused individual to join our team as a Part Time Team Member at our Butte store location. In this role, you will be responsible for providing exceptional customer service, driving sales through advanced product knowledge, and contributing to the overall success of the store. The ideal candidate will have excellent communication skills, be able to work well in a team environment, and have a passion for delivering outstanding customer experiences.

Key Responsibilities
  • Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model to meet their needs, and engaging in friendly conversations about their projects.
  • Process customer transactions efficiently and accurately at the cutting counter and cash register.
  • Lift boxes from the truck, arrange items on shelves and racks, and maintain a clean and organized store environment.
  • Stock shelves according to planogram, recover shelves, and clean up spills or messes with a sense of urgency.
  • Involve customers in store activities, drive sales through product knowledge, and minimize shrink by following proper policies and procedures.

Physical Requirements
The Part Time Team Member will be required to stand during an entire shift, walk around the store, read written instructions, and orally communicate with customers and other team members. They will also be expected to input data on computer keyboards and handheld units, use 2-way radios, push/pull merchandise, lift items up to 49 pounds, and climb ladders occasionally.

Benefits and Incentives
Jordan's Furniture offers a competitive salary range of $12-$15 per hour, depending on experience, plus benefits and incentives such as medical, dental, and vision plans, company-paid life insurance, long-term disability, paid time off, sick time, tuition reimbursement, and a team member discount. Eligibility for these benefits is dependent upon employment status.

About Our Store Location
This Part Time Team Member position will be located at 3100 Harrison Ave, Butte, MT 59701-3652.

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