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Guest Services Representative

2 months ago

Schaumburg, Illinois, United States National Star Services Full time
Job Overview

National Star Services, a well-established facility management organization, is currently seeking a Front Desk Attendant to enhance our customer service experience.

This role offers an excellent opportunity for individuals looking for a temp-to-hire position that may evolve into a rewarding career.

Key Responsibilities:

  • Greet guests warmly, addressing inquiries and fulfilling requests.
  • Facilitate guest registration by confirming room preferences, verifying details, and issuing room keys.
  • Relay messages and deliver packages to guests efficiently.
  • Provide concierge services by assisting guests with information about local attractions, dining, and travel options.
  • Maintain accurate records by inputting guest and room data.
  • Assist in making reservations by checking availability and confirming guest needs.
  • Utilize professional telephone etiquette to gather information and build rapport with callers.
  • Perform additional duties as assigned by management.

Work Schedule:

Available shifts include Monday through Sunday, with two days off during the week, as determined by the supervisor. Weekend availability is required.

Shift Options:

3:00 P.M. - 11:00 P.M.

11:00 P.M. - 7:00 A.M.

Compensation:

Starting pay rate is $18.00 per hour, with biweekly payment.

Qualifications:

Applicants must be legally authorized to work in the United States.

Flexibility in scheduling is essential.

Prior customer service experience is required.

Strong communication skills are necessary.

A background check and drug screening will be conducted.

Reliable transportation is required to ensure timely arrival.

Immediate availability to start is preferred.

Please note that only candidates meeting the minimum qualifications will be contacted for further consideration.