Application Configuration and Support Specialist

3 days ago

Columbus, Ohio, United States Ohio Department of Commerce Full time
Job Title: Application Configuration and Support Specialist

We are seeking an experienced Application Configuration and Support Specialist to join our team at the Ohio Department of Commerce. As a key member of our Information Technology Services Section, you will be responsible for providing technical support and configuration management for our applications.

Key Responsibilities:
  • Diagnose and resolve issues related to application code and components, including bugs, performance problems, and integration issues.
  • Provide support for end-users and internal teams by addressing and resolving application-related problems.
  • Serve as a subject matter expert (SME) for application configuration and behavior, providing guidance and insight into how configurations affect application performance and functionality.
  • Stay updated on application updates, new features, and best practices to provide informed support and recommendations.
  • Collaborate with Development and QA Teams to ensure that application configurations meet quality standards and that configurations are tested thoroughly.
  • Manage and deploy configuration settings for applications to ensure optimal performance and compliance with organizational standards.
  • Create and maintain detailed documentation related to application configurations, including change logs, setup procedures, and troubleshooting guides.
Requirements:
  • Core undergraduate program in computer science, information systems, mathematics, or related field or equivalent work experience.
  • Minimum of four years combined work experience in any combination of the following: designing and performing systems analysis, developing and/or modifying programs for computer applications, performing testing, debugging, and code review, and assisting with analysis and design.
  • Preferred qualifications include understanding Agile development concepts, debt manager application configuration, SQL query writing and stored procedure creation for MS SQL server, Kettle and ETL processing, familiarity with Service Now, ALM Octane, and SharePoint, and PowerShell.
What We Offer:
  • A competitive salary and benefits package, including medical coverage, free dental, vision, and basic life insurance premiums, paid time off, and 11 paid holidays per year.
  • Opportunities for education and development, including employee development funds, public service loan forgiveness, and more.
  • A dynamic and supportive work environment with a team of experienced professionals.

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