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Technical Support Specialist

2 months ago

Columbus, Ohio, United States Abercrombie and Fitch Co. Full time
Job Overview

At Abercrombie & Fitch, our Digital and Technology division plays a crucial role in shaping, sourcing, and delivering stylish merchandise to our customers. We are dedicated to adopting innovative and systematic strategies to create effective technology solutions that support our expanding business.

The IT Service Desk operates as a dynamic, customer-focused team that provides technical assistance across Abercrombie's essential global business functions, including corporate, distribution, and retail environments. Our Service Desk Specialists are tasked with analyzing and resolving technology-related incidents, ensuring a seamless experience for Abercrombie associates worldwide through various communication channels such as phone, email, chat, and remote support.

Key Responsibilities:

  • Deliver Tier 1 technical support to corporate, distribution, and retail store personnel for basic software and hardware issues.
  • Exhibit qualities that reflect Abercrombie's unique culture, emphasizing customer service, inclusivity, and a welcoming atmosphere.
  • Assist retail operations by offering coaching and support to store personnel.
  • Diagnose issues to resolution or escalate as needed.
  • Record incidents, comments, and solutions in the incident management system, utilizing available knowledge resources.
  • Manage hardware and software requests by coordinating configuration and installation processes.
  • Conduct end-user training related to supported applications and services.

Qualifications:

  • BA/BS Degree or equivalent experience.
  • Exceptional customer service abilities.
  • Dependable, hardworking, and reliable.
  • Ability to collaborate effectively within a team, sharing responsibilities and workload.
  • Quick adaptability and eagerness to learn.
  • Strong verbal, written, and interpersonal communication skills.
  • Capability to maintain confidentiality regarding corporate and job-related information.
  • Technical and analytical skills, including proficiency in operating systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel), and email (Outlook) applications.
  • Familiarity with mobile device hardware and operating systems (iOS/Android).

About Abercrombie & Fitch Co.

Abercrombie & Fitch Co. is a global, digitally-driven, omnichannel specialty retailer of apparel and accessories, catering to a diverse audience from children to millennials with collections tailored to their lifestyle needs.

Our Commitment to Values:

Our mission is to support you on your journey to self-discovery, which drives our customer-focused brands and our global team. We prioritize our people, as evidenced by our Great Place to WorkTM Certification and recognition as a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. Alongside competitive compensation and benefits, we offer various educational and engagement opportunities, including Associate Resource Groups and volunteer initiatives.

Benefits Overview:

As an associate at Abercrombie & Fitch Co., you will have access to a range of benefits designed to suit your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and values:

  • Incentive bonus program.
  • 401(K) savings plan with company match.
  • Annual companywide review process.
  • Flexible spending accounts.
  • Medical, dental, and vision insurance.
  • Life and disability insurance.
  • Associate assistance program.
  • Paid parental and adoption leave.
  • Access to fertility and adoption benefits.
  • Access to mental health and wellness resources.
  • Paid Caregiver Leave.
  • Mobile Stipend.
  • Paid time off and volunteer days.
  • Work from anywhere options.
  • Wellness half days.
  • Onsite fitness center.
  • Merchandise discounts across all brands.
  • Opportunities for career advancement.
  • Supportive global team culture.

Abercrombie & Fitch Co. is an equal opportunity employer.