IT Operations Manager

4 days ago


New Braunfels, Texas, United States Rush Enterprises Full time
Job Title: IT Field Operations Manager

The IT Field Operations Manager plays a crucial role in ensuring the smooth operation of our IT infrastructure. This position is responsible for managing the IT Field Operations team, providing oversight to all end-user devices and IT closets in the field. The successful candidate will be responsible for procurement and lifecycle management of assigned systems, including the associated expense allocation process.

Key Responsibilities:
  • Manage and evaluate team performance, including hiring, developing, mentoring, and training IT staff.
  • Ensure IT support is provided to meet or exceed established service level objectives for all assigned systems and services.
  • Manage the selection, procurement, delivery, support, and lifecycle management of all End-User IT Assets, including working supplies and other miscellaneous equipment approved for use by end-users.
  • Coordinate appropriate vendor support for assigned hardware/software/systems/services; manage the IT relationship for assigned vendors.
  • Oversee IT & business projects by reviewing and coordinating schedules and activities. Evaluate resource requests and ensure tasks are completed on time and delivery solutions meet requirements.
  • Support the IT department with new software/hardware installations, application upgrades, and troubleshooting.
  • Manage IT expenses/budget.
Requirements:
  • Bachelor's degree in a related field of study or 6 years of related experience required.
  • Experience and/or technical training may be considered in lieu of the formal educational requirements.
  • Minimum 3 years' experience in a leadership role overseeing five or more team members, direct managerial experience preferred.
  • Relevant industry and/or vendor certifications are a plus.
Benefits:
  • We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude, and integrity.
  • We are an Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

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