Regional Operations Manager

2 weeks ago

Dallas, Texas, United States Deliverr Inc. Full time
Regional General Manager - Fulfillment Operations

At Deliverr Inc., we're revolutionizing the logistics industry by building an intelligent, asset-lite network that enables any online seller to offer fast, affordable fulfillment. As a Regional General Manager - Fulfillment Operations, you'll play a critical role in driving our mission forward.

Key Responsibilities:
  • Manage, mentor, and motivate salaried direct reports who oversee multiple third-party warehouse relationships across your region.
  • Serve as a point of escalation for warehouse partners to mitigate risks and resolve issues.
  • Establish a culture of continuous improvement within your region.
  • Responsible for the execution of day-to-day, week-to-week operational performance in the facilities in your region.
  • Drive Variable Cost per Unit (VCPU) within your region through regional efficiencies and contract negotiations with current and potential third-party warehouses.
  • Own performance reporting for warehouse partners, including on-time receiving and shipping, inventory accuracy, packing quality, and financial performance.
  • Consistently hold warehouse partners to strict SLA expectations, providing clear and concise verbal and written reports of performance and action plans when needed.
  • Design, lead, and implement continuous improvement projects across your warehouses and ensure best practices across the entire network.
  • Facilitate troubleshooting with relevant parties for warehouse partner-related problems.
  • Monitor trends in inventory accuracy, facilitating strategic initiatives to identify root causes and establish short and long-term mitigation strategies.
  • Work with our Business Development team on network expansion by negotiating fulfillment partner contracts to ensure alignment, balance incentives, and grow Deliverr's network capacity.
  • Help prioritize resolution of systemic problems, coordinating with our Growth and Engineering teams.
  • Lead the recruitment of Operation Managers and Senior Operations Managers to drive region and network growth.
  • Partner with Cross Dock and Sort Center partners to drive efficiencies that support the financial health of Deliverr and increase customer satisfaction.
Requirements:
  • 6+ years of professional experience in supply chain, fulfillment, manufacturing leadership, e-commerce, vendor, and partner management.
  • 5+ years of professional experience in developing, leading, and implementing continuous improvement experience.
  • 4+ years of experience with Lean Six Sigma problem-solving methodologies such as Gemba, Daily Management, A3 Problem Solving, and Leader Standard Work.
  • A successful General Manager will be proficient at solving complex logistics and process challenges and possess a strong desire to move quickly and deliver results.
  • Demonstrated collaboration with internal and external business partners to deliver outstanding operational performance, efficiency, and quality.
  • Precise communication around external partner decisions, issues, risks, and new processes.
  • Keen ability to distinguish internal versus external problems causes to focus the right resources to resolve issues quickly and correctly.
  • Exceptional prioritization skills to ensure timely resolutions appropriate for the severity and impact of the situation.
  • Ability to adapt in a rapid growth startup environment.
  • Strong problem-solving skills.
  • Strong computer literacy skills, including usage of Google Sheets/Excel.
  • Incredibly hard working and willing to do what it takes to reach our goals.
  • Must be willing to travel more than 50% of the time.
Bonus Points:
  • Experience working with SQL, creating and running reports.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. Deliverr is committed to providing reasonable accommodations for candidates with disabilities through the hiring process.

We offer comprehensive benefits for hardworking teams, including vacations, catered meals, healthcare, 401k plan, commuter benefits, and gym benefits.

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