Regional Operations Manager
2 weeks ago
Transforming the Logistics Industry
Deliverr Inc. is revolutionizing the logistics industry by building an intelligent, asset-lite network that enables any online seller to offer fast, affordable fulfillment. As a Regional General Manager - Fulfillment Operations, you will play a critical role in driving this transformation.
Your Mission
Our mission is to transform the fragmented and outdated logistics industry by building a network of sortation centers that inject packages into the network of our carrier partners. With daily increasing shipping volumes, we have high expectations for 2021 and a need to scale our operations.
What You'll Do
- Manage, mentor, and motivate salaried direct reports who are managing multiple third-party warehouse relationships across your region.
- Serve as a point of escalation for warehouse partners to mitigate risks and resolve issues.
- Establish a culture of continuous improvement within your region.
- Responsible for the execution of day-to-day, week-to-week operational performance in the facilities in your region.
- Driving Variable Cost per Unit (VCPU) within your region through driving regional efficiencies as well as driving contract negotiations with current and potential third-party warehouses that focuses on gain share, pain share.
- Own performance reporting for warehouse partners, including on-time receiving and shipping, inventory accuracy, packing quality, and financial performance.
- Consistently hold warehouse partners to strict SLA expectations, providing clear and concise verbal and written reports of performance and action plans when needed.
- Design, lead, and implement continuous improvement projects across their warehouses and ensure best practices across the entire network.
- Facilitate troubleshooting with relevant parties for warehouse partner-related problems.
- Monitors trends in inventory accuracy, facilitating strategic initiatives to identify root causes and establish short and long-term mitigation strategies.
- Work with our Business Development team on network expansion by negotiating fulfillment partner contracts to ensure alignment, balance incentives, and grow Deliverr network capacity.
- Help prioritize resolution of systemic problems, coordinating with our Growth and Engineering teams.
- Lead the recruitment of Operation Managers and Senior Operations Managers to drive region and network growth.
- Partner with Cross Dock and Sort Center partners to drive efficiencies that support the financial health of Deliverr and increase our customer satisfaction.
What We're Looking For
- 6+ years of professional experience in the supply chain, fulfillment, manufacturing leadership, e-commerce, vendor, and partner management.
- 5+ years of professional experience in developing, leading, and implementing continuous improvement experience.
- 4+ years of experience Lean Six Sigma problem-solving methodologies such as Gemba, Daily Management, A3 Problem Solving, and Leader Standard Work.
- A successful General Manager will be proficient at solving complex logistics and process challenges as well as possess a strong desire to move quickly and deliver results.
- Demonstrated collaboration with internal and external business partners to deliver more outstanding operational performance, efficiency, and quality.
- Precise communication around external partner decisions, issues, risks, and new processes.
- Keen ability to distinguish internal versus external problems causes to focus the right resources to resolve issues quickly correctly.
- Exceptional prioritization skills to ensure timely resolutions appropriate for the severity and impact of the situation.
- Ability to adapt in a rapid growth startup environment.
- Strong problem-solving skills.
- Strong computer literacy skills, including usage of Google Sheets/Excel.
- Incredibly hard working and willing to do what it takes to reach our goals.
- Must be willing to travel more than 50% of the time.
Bonus Points
- Experience working with SQL, creating and running reports.
About Deliverr Inc.
Deliverr Inc. is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. Deliverr Inc. is committed to providing reasonable accommodations for candidates with disabilities through the hiring process.
Comprehensive Benefits
We offer comprehensive benefits for hard-working teams. You'll have a tough challenge to tackle, so we make sure you're covered.
Vacations Catered Meals Healthcare 401k Plan Commuter Benefits Gym Benefits
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