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Customer Service Representative
4 weeks ago
As a Customer Service Specialist at Tri-Starr Talent, you will play a vital role in supporting the home repair program by assisting homeowners in accessing small forgivable loans for repairs and reconstruction. This position requires excellent communication skills, patience, and the ability to provide clear explanations of program processes and requirements to homeowners, particularly older, low-income individuals.
Key Responsibilities:
Set up meetings with homeowners to discuss their repair needs and provide updates on the status of their applications and repair processes.
Respond to homeowners' inquiries and concerns in a timely and professional manner, addressing their needs and providing guidance to help them navigate the program and repair options effectively.
Coordinate with contractors to ensure timely and efficient execution of repair work while maintaining open lines of communication with homeowners.
Assist in the preparation of documents for homeowner signatures, ensuring all necessary paperwork is completed accurately and efficiently.
Process invoices related to home repairs and maintain accurate financial records associated with the program.
Requirements:
Valid Class C Texas Driver's License.
Bachelor's Degree from an accredited college or university.
Two (2) years of increasingly responsible experience in social service or related experience.
Familiarity with Microsoft Office and Adobe.
