Front Desk Ambassador

3 days ago

Sheboygan, Wisconsin, United States Blue Harbor Resort & Conference Center Full time
Front Desk Ambassador

We are looking for a talented and customer-centric Front Desk Ambassador to join our team at Blue Harbor Resort & Conference Center. As a Front Desk Agent- 2nd Shift, you will be responsible for creating a memorable experience for our guests by providing exceptional service and support.

About the Role:

This role is perfect for someone who enjoys interacting with people, working in a fast-paced environment, and making a positive impact on our guests' experiences.

You will be the first point of contact for our guests, ensuring that they feel welcome and supported throughout their stay.


Responsibilities:
  • Welcoming and registering guests by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
  • Authorizing credit cards or obtaining cash for the duration of the stay.
  • Directing guests to their rooms by showing location on resort maps.
  • Conveying information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Providing concierge duties to guests by answering inquiries regarding resort services, such as entertainment, shopping, business, and travel.
  • Maintaining records by entering room and guest account data.
  • Collecting revenue by entering services and charges, computing bill, securing payment.
  • Making resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
  • Securing guest's valuables by processing lost and found to the housekeeping department.

Requirements:
  • High School Diploma or equivalent experience.
  • 2nd shift availability (3pm-11pm).
  • Uses customer-oriented telephone etiquette to get information.

Physical Requirements:
  • Lift up to 10 lbs.
  • Sit and/or stand long periods.

Estimated Salary: $38,000 - $48,000 per year based on experience.

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