Front Desk Ambassador

At Blue Harbor Resort & Conference Center, we're seeking a highly motivated and customer-focused Front Desk Ambassador to join our team. This is an exciting opportunity to work in a dynamic environment and contribute to delivering exceptional guest experiences.

We're looking for a charismatic and organized individual to provide warm welcomes, respond to guest inquiries, and resolve any issues that may arise during their stay. As a key member of our front desk team, you'll be responsible for creating a positive first impression, ensuring seamless check-in/check-out processes, and providing expert knowledge of our resort's amenities and services.

• Provide exceptional guest service, responding to queries and resolving issues promptly and professionally.
• Manage guest arrivals and departures, ensuring accurate processing of check-in/check-out procedures.
• Process payments, handle room assignments, and maintain accurate records.
• Familiarize guests with resort facilities, including hours of operation for various outlets, waterpark, spa, fitness center, and more.
• Deliver messages, notes, and packages to guest rooms as needed.
• Collaborate with colleagues to ensure efficient and effective communication throughout the resort.

To succeed in this role, you'll need:

• A customer-driven work ethic and passion for delivering exceptional guest experiences.
• The ability to work flexible hours, including evenings, weekends, and holidays.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
• A valid driver's license and meeting all requirements set in the Blue Harbor Resort & Conference Center Vehicle Safety Policy.

In return for your hard work and dedication, we offer a competitive salary of $17.00 per hour, plus tips, and opportunities for professional growth and development within our organization.

Blue Harbor Resort & Conference Center is located on 12 acres of stunning lakefront property in Sheboygan, Wisconsin, offering breathtaking views of Lake Michigan. Our resort is a true destination, attracting visitors from around the world who come to experience our unique blend of natural beauty, recreation, and relaxation.