Customer Service Representative
3 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Blue Harbor Resort & Conference Center. As a Front Desk Agent- 2nd Shift, you will be responsible for welcoming and serving guests by providing an exceptional guest experience.
Responsibilities:
- Welcome and register guests by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
- Authorize credit cards or obtain cash for the duration of the stay.
- Direct guests to their rooms by showing location on resort maps.
- Convey information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provide concierge duties to guests by answering inquiries regarding resort services, such as entertainment, shopping, business, and travel.
- Maintain records by entering room and guest account data.
- Collect revenue by entering services and charges, computing bill, securing payment.
- Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
- Secures guest's valuables by processing lost and found to the housekeeping department.
Requirements:
- High School Diploma or equivalent experience.
- 2nd shift availability (3pm-11pm).
- Uses customer-oriented telephone etiquette to get information.
Physical Requirements:
- Lift up to 10 lbs.
- Sit and/or stand long periods.
Estimated Salary: $35,000 - $45,000 per year based on experience.
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