Information Services Representative

3 weeks ago


Philadelphia, Pennsylvania, United States Community College of Philadelphia Full time
Job Summary:
As an Information Services Representative, you will play a vital role in providing exceptional customer service to our diverse community of students, faculty, and staff. Your primary responsibility will be to respond to inquiries, resolve issues, and provide accurate information in a timely and professional manner.

About the Job:
This position requires a highly organized and detail-oriented individual who can multitask effectively. You will be responsible for:
  • Providing outstanding customer service via phone, email, and in-person interactions
  • Assisting students with scheduling placement tests and registration sessions
  • Resolving basic questions and problems related to admissions, financial aid, and registration
  • Staying knowledgeable about college procedures, policies, and processes

Requirements:
To succeed in this role, you must have excellent communication skills, be able to work effectively in a team environment, and demonstrate a strong commitment to customer satisfaction. A high school diploma or equivalent is required, along with at least one year of experience in a call center, help desk, or information center setting. The estimated salary for this position is $42,000 - $52,000 per annum.

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