Ambulatory Services Representative

2 days ago


Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

Pennsylvania Medicine is seeking an Ambulatory Services Representative to join our team. As an Ambulatory Services Representative, you will be responsible for providing exceptional patient care and service to our ambulatory patients, visitors, and families.

Job Summary

The Ambulatory Services Representative is responsible for greeting and responding to the needs of our ambulatory patients, visitors, and families. This includes providing information and assistance in a timely manner, answering phones, managing work queues, and resolving issues related to patient requests and billing procedures.

Responsibilities
  • Greet and welcome patients, visitors, and families in accordance with scripting provided through Penn Medicine Academy
  • Anticipate and respond to patient, visitor, and hospital staff concerns, expectations, or needs in a timely manner
  • Collaborate with patients, visitors, and hospital staff to deliver a coordinated and seamless service to patients and visitors, including patient transportation
  • Work within a safe environment regarding patients' special needs to prevent falls or other accidents
  • Answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails, take accurate and thorough messages, and route appropriately through EMR
  • Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments
Requirements
  • Must successfully complete/pass EPIC scheduling training/tests
  • Basic knowledge of all managed care plans and which insurers require a copayment or referral
  • Accurate records receipts to ensure end-of-day reconciliation participates in cash reconciliation delineations
Estimated Salary:

$55,000 - $65,000 per year



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