VP, Global Service Operations Manager

3 days ago

Campbell, California, United States Bloom Energy Full time
Job Title: VP, Global Service Operations

Job Summary:

We are seeking a highly experienced and skilled VP, Global Service Operations to join our team at Bloom Energy. The successful candidate will be responsible for developing and implementing operational strategies that support the company's overall business objectives.

Key Responsibilities:

  • Develop and implement operational strategies that support the company's overall business objectives.
  • Oversee the delivery of global field servicing and remote fleet monitoring, ensuring that services are delivered to clients on time, within budget, and to the expected quality standards.
  • Drive operational efficiencies in terms of resource utilization and growth strategy.
  • Partner with Product Management and Engineering to develop strategy for new Products roll-out and ensure Service readiness.
  • Develop and monitor key performance indicators (KPIs) to measure service delivery performance and identify areas for improvement.
  • Establish and maintain strong relationships with clients to ensure that service delivery meets or exceeds their expectations.
  • Partner with the senior leadership team to develop and implement long-term strategic plans that align with the company's vision and goals.
  • Foster a culture of continuous improvement and innovation within the services operations team.
  • Recruit, train, and manage a high-performing team of service delivery professionals.
  • Define KPIs, understand performance against these metrics, and be able to synthesize and simplify data to present to executives on short notice.

Requirements:

  • Demonstrated track record in service delivery and operations management.
  • Significant experience in a global, multi-site distributed power generation environment is required.
  • Successful track record managing service delivery operations, optimizing processes, and driving performance improvements.
  • Strong attention to driving down Service cost while delivering high quality service.
  • Analytical and problem-solving skills, with a track record of developing and implementing effective solutions.
  • Experience in setting up Global Service teams and partners for Service delivery.

Personal Qualities:

  • High EQ individual capable of impacting culture change from ad hoc start-up to process-oriented public company.
  • Comfortable initiating productive discussions in an environment with competing points of view.
  • Must be self-motivated with high energy level and a strong worth ethic.
  • Organizational leadership skills; focus on achieving results, yet sensitivity to the need of communicating effectively with other team members.
  • Commitment to high standards of excellence and integrity.
  • Strong planning, mentoring and organizational skills.
  • Excellent communication and presentation skills.
  • Inspires and engages leadership; comfortable with walking into team areas and engaging directly with all team members.

Education/Certifications:

  • Undergraduate degree, preferably in a technical discipline (e.g., Electrical or Mechanical Engineering) or Operations Research.
  • Relevant practical experience will supersede a specific academic qualification.

Salary Range: $280,000.00 - $370,000.00

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