ServiceNow Administrator

3 days ago


Phoenix, Arizona, United States Forhyre Full time
Job Overview

We are seeking a highly skilled ServiceNow Administrator to join our team at Forhyre. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, and maintenance, as well as strong knowledge of CMDB management.

Key Responsibilities:

  • Proactively maintain and optimize ServiceNow environments
  • Develop and configure custom ServiceNow enhancements and configurations
  • Own and resolve issues in a timely manner, providing proactive updates to stakeholders
  • Collaborate with internal teams and external partners to implement tools and plugins
  • Define and monitor key performance indicators for CMDB data quality
  • Utilize the ServiceNow Knowledge Base to find solutions to previous cases
  • Ensure accurate updates to ADO tickets and asset management systems
  • Create clear and concise technical documentation
  • Take ownership of tasks and manage them through completion, seeking help when needed
  • Stay up-to-date with new technologies and adapt quickly to changing requirements

Requirements:

  • Strong knowledge of ServiceNow and CMDB management
  • Experience with Office products and Active Directory
  • Understanding of Discovery Tools and ADO
  • Basic analytical and problem-solving skills
  • Excellent interpersonal and organizational skills
  • Ability to work independently and collaboratively in a team environment
  • College degree or equivalent combination of education and experience


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