Senior Learning Technology Administrator

3 days ago


Phoenix, Arizona, United States TAG - The Aspen Group Full time
About The Aspen Group

The Aspen Group (TAG) is a leading retail healthcare business support organization in the U.S., serving over 20,000 healthcare professionals and team members across 48 states. Our mission is to prove that healthcare can be better and smarter for everyone.

Job Summary

We are seeking a Senior LMS Administrator to join our Learning and Development team. This role will provide support across internal learning technology systems, solutions, and platforms, directly impacting the learner experience across The Aspen Group.

Key Responsibilities
  • Understand and execute the learning technology strategy for The Aspen Group, developing a deep understanding of learning technology tools and connected infrastructure.
  • Act as a resource to the L&D team, resolving issues, providing support during classes, and training internal and external stakeholders.
  • Test new Cornerstone system releases and other learning technologies to support learners.
  • Research and resolve issues impacting day-to-day operations or learning system performance.
  • Manage Learning Technology service requests and respond to technical questions/issues, creating service tickets with IT to track and resolve issues.
  • Update LMS auto-enrollments and system notifications.
  • Resolve content-related system issues in learning technology systems and solutions.
  • Document learning technology processes and contribute to learning technology-related resources and communications.
  • Pull ad-hoc reports and support reporting initiatives as needed.
Requirements
  • Bachelor's Degree preferred but not required.
  • 3+ years of relevant Cornerstone OnDemand LMS administration experience required.
  • Cornerstone OnDemand Learning Fundamentals or Learning Specialist Certification strongly preferred.
  • Experience with ServiceNow help desk and ticket resolution preferred.
  • Strong learning agility with technology, quickly learning new applications and tools.
  • Strong project management skills, able to organize and execute tasks and activities with urgency and deliver on time and within budget.
  • Is detail-oriented and highly organized, with strong ability to multi-task.
  • Proficient in Microsoft Office Suite, including Outlook, Word, Excel, OneNote, PowerPoint, and SharePoint.
  • Experience with learning technology tools like LXP, LMS, LRS, xAPI, virtual classroom systems, etc. preferred.
  • Strong collaboration skills, ability to work cross-functionally and with remote teams.
  • Plans, organizes, and executes tasks and activities with urgency.
  • Strong problem-solving, decision-making, and critical thinking skills.
  • Team player, highly motivated self-starter even under stressful conditions.
  • A proactive self-starter who has a can-do attitude and collaborates well with others.
  • Authentic and with a high degree of integrity.
  • Demonstrates self-awareness and flexibility, open and responsive to feedback.
Salary Range

$75,000 - $85,000 DOE



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