Front Desk Staff

5 days ago


Oakland, California, United States sulekha Full time
Front Desk Staff Job Description

At Sulekha, we are seeking a highly skilled and customer-focused Front Desk Staff to join our team. As a Front Desk Staff, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Handle guest complaints and resolve issues in a fair and professional manner.
  • Maintain a clean and organized front desk area, ensuring that all necessary materials and equipment are available.
  • Collaborate with other hotel staff to ensure seamless guest experiences.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a customer-facing role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

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