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Patient Access Coordinator

2 months ago


Little Rock, Arkansas, United States Arkansas Children's Hospital Full time

**Job Summary**

Arkansas Children's Hospital is seeking a highly skilled and detail-oriented Patient Access Representative to join our team. As a Patient Access Representative, you will be the first point of contact for patients and families, providing a positive and welcoming experience.

**Key Responsibilities:**

  • Schedule patient appointments and ensure referrals are obtained in a timely manner.
  • Meet or exceed productivity and accuracy standards, ensuring seamless registration and discharge processes.
  • Engage with patients, families, and visitors to provide a positive first impression and exceptional customer service.
  • Complete registration and discharge activities, including co-payment collection, MyChart activation, and insurance verification.
  • Collaborate with clinical partners to optimize patient communication, clinic flow, and ongoing care.
  • Actively participate in activities to enhance the patient experience, including encouragement of patient satisfaction surveys.

**Requirements:**

  • High school diploma or general education degree (GED)
  • Administrative support experience, preferably in a healthcare setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

**Preferred Qualifications:**

  • Associate's degree or equivalent from a two-year college program or technical school
  • Related field experience, preferably in a healthcare setting