On-Site Client Service Agent

2 weeks ago


Garland, Texas, United States Cornerstone Chem-Dry Full time
Position Overview

As a vital member of Cornerstone Chem-Dry, the Administrative Dispatcher plays a crucial role in facilitating customer interactions across various communication channels. This position requires a proactive approach to customer engagement through phone, email, and social media, while collaborating closely with Field Technician Leaders to ensure efficient coordination of services.

Key Benefits:

  • 401(k) matching program
  • Comprehensive dental coverage
  • Employee discount opportunities
  • Flexible work schedules
  • Paid time off
  • Ongoing training and development
  • Vision insurance

If you thrive in a dynamic, customer-centric, and collaborative environment, we encourage you to consider this opportunity.

Work Schedule:

  • Saturday shifts from 6:30 AM to 2 PM, with four days available (morning/afternoon shifts)
  • Part-time options on Saturday with variable hours, Sunday from 9 AM to 5 PM, and optional weekday hours

Core Responsibilities:

  • Serve as the primary representative of Cornerstone Chem-Dry, demonstrating professionalism, courtesy, and expertise in company offerings.
  • Promote and sell the comprehensive range of services to incoming customer inquiries.
  • Provide essential support to Technicians, Field Technician Leaders, and management teams.
  • Exhibit exceptional listening skills, showing empathy and understanding of customer needs.
  • Encourage customers to consider upgraded services to enhance revenue opportunities.
  • Follow up on customer inquiries to ensure satisfaction.
  • Complete necessary documentation and maintain accurate database records.

Qualifications:

  • A genuine passion for delivering outstanding customer service.
  • Strong communication skills with both internal team members and customers.
  • Previous experience in dispatching is preferred.
  • Ability to manage multiple tasks effectively while maintaining a positive demeanor.
  • Willingness to learn and utilize technology effectively.
  • Familiarity with Chem-Dry services and processes is advantageous.
  • Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
  • Potential for on-site drug testing may apply.

At Cornerstone Chem-Dry, our mission is to enhance the quality of life for our customers by providing exceptional cleaning services that promote a healthy home environment. Our unique cleaning process is designed to remove allergens and bacteria effectively, ensuring a safe and non-toxic experience for families and pets.



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