Hertz Customer Experience Representative

2 days ago


Jacksonville, Florida, United States Hertz Full time
Raise Your Career with Hertz

We are a leading car rental company looking for a skilled Customer Service Associate to join our team. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our customers, ensuring their satisfaction and loyalty to the brand.

Estimated Salary: $14.00/hr plus commission

About the Company

Hertz is a global company operating in approximately 9,700 locations worldwide. We offer a range of vehicle rental brands, including Hertz, Dollar Car Rental, and Thrifty Car Rental.

Job Description

This is a challenging and rewarding role that requires excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You will be responsible for handling customer complaints and resolving issues efficiently, while maintaining a high level of professionalism and courtesy.

You will also be responsible for providing guidance and support to your colleagues, helping to maintain a positive and productive work environment. Additionally, you will be involved in analyzing customer feedback and identifying areas for improvement, in order to enhance the overall customer experience.

Key Requirements:

  • 3+ years of demonstrated experience in customer service, with experience in operations and sales
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving and decision-making skills
Perks and Discounts

In addition to a competitive salary, you will enjoy a range of perks and discounts, including:

  • Up to 40% off the base rate of any standard Hertz rental
  • Medical, dental & vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid parental leave & adoption assistance
  • Employee assistance program for employees & family


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