Customer Service Representative

2 days ago


Jacksonville, Florida, United States UF Health Full time
Job Description:

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at UF Health. In this role, you will provide excellent customer service to patients, families, and representatives, while also maintaining accurate medical records and performing various administrative tasks.

Key Responsibilities:

  • Maintain patient scheduling functions and set patient appointments through established guidelines.
  • Perform accurate registration interviews with direct data entry to facilitate full registration for all new patient appointments.
  • Receives and directs messages, including electronic, in-person, and telephone calls, to the appropriate personnel.
  • Keys patient dispositions, diagnostic codes, patient orders, charges, and payments as defined in the electronic medical record.
  • Performs cashiering functions as it relates to co-payments or other patient payments/collections.

Requirements:

  • High School Diploma or GED equivalent required.
  • Up to 1 year of data entry experience preferred.
  • 2 years of clerical/customer service experience, ideally in a healthcare-related industry, preferred.

Salary: $45,000 - $55,000 per year, depending on experience.



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