Customer Experience Advocate

6 days ago


Jacksonville, Florida, United States Kathy Scott - State Farm Agent Full time

Kathy Scott - State Farm Agent is seeking a talented and customer-centric individual to fill the position of Customer Service Representative. In this role, you will play a crucial part in delivering exceptional client experiences, driving business growth, and fostering strong relationships with our community members.

About Us

We are a leading insurance agency committed to providing top-notch service and support to our clients. Our team is passionate about helping individuals achieve their goals and aspirations through personalized solutions and expert guidance.

Job Description

This is an exciting opportunity to join our team and contribute to our mission of delivering exceptional client experiences. As a Customer Service Representative, you will be responsible for:

  • Answering customer inquiries and providing policy information.
  • Assisting clients with policy changes and updates.
  • Processing insurance claims and following up with clients.
  • Maintaining accurate records of customer interactions.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Previous customer service experience preferred.
  • Bilingual Spanish preferred.
What We Offer
  • Estimated annual salary: $60,000 - $70,000.
  • Licence reimbursement.
  • 401(k) plan.
  • Bonus based on performance.
  • Flexible schedule.
  • Health insurance.
  • Opportunity for advancement.
  • Paid time off.
  • Training & development.


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