Rental Car Customer Care Specialist
3 weeks ago
We are a dynamic car rental company seeking a skilled Customer Service Associate to join our team. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our customers, ensuring their satisfaction and loyalty to the brand.
Estimated Salary: $14.00/hr plus commission
About the JobThis is a challenging and rewarding role that requires excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You will be responsible for handling customer complaints and resolving issues efficiently, while maintaining a high level of professionalism and courtesy.
You will also be responsible for providing guidance and support to your colleagues, helping to maintain a positive and productive work environment. Additionally, you will be involved in analyzing customer feedback and identifying areas for improvement, in order to enhance the overall customer experience.
Key Responsibilities:
- Deliver exceptional customer service, ensuring customer satisfaction and loyalty
- Handle customer complaints and resolve issues efficiently
- Provide guidance and support to colleagues
- Analyze customer feedback and identify areas for improvement
To be successful in this role, you will need:
- 3+ years of demonstrated experience in customer service, with experience in operations and sales
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong problem-solving and decision-making skills
We champion and celebrate a culture of diversity and inclusion, taking affirmative steps to promote employment and advancement opportunities. Individuals from all backgrounds are encouraged to apply for positions because of the characteristics that make them unique.
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