Operations Manager

3 days ago


Fresno, California, United States ODORZX INC. Full time
Job Summary

ODORZX INC is a dynamic carwash and detailing company seeking an experienced Operations Supervisor to oversee daily operations and lead a team of technicians. The ideal candidate will have strong leadership skills, excellent organizational abilities, and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Oversight of day-to-day operations to ensure smooth workflow and adherence to standard operating procedures.
  • Leadership of a team of carwash and detailing technicians, providing guidance, training, and support to ensure high-quality results.
  • Inventory management, ensuring adequate stock levels of cleaning supplies, equipment, and detailing products.
  • Quality control checks to ensure vehicles receive thorough and meticulous cleaning and detailing, meeting or exceeding client expectations.
  • Safety protocol implementation and enforcement to maintain a secure work environment.
  • Collaboration with the manager to develop strategies enhancing client satisfaction, revenue growth, and operational efficiency.
  • Client communication, handling inquiries, concerns, and complaints in a prompt and professional manner.
  • Record-keeping of daily operations, tracking sheets, employee attendance, and performance evaluations.

Requirements:

  • Previous supervisory experience in the carwash/detailing industry or a related field.
  • Strong leadership and organizational skills, with the ability to motivate and inspire a team.
  • Excellent time management skills to effectively prioritize tasks and meet deadlines.
  • Attention to detail and commitment to delivering exceptional results.
  • Knowledge of car cleaning and detailing techniques, equipment, and products.
  • Exceptional customer service skills, focusing on creating positive experiences for customers.
  • Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
  • Proficient computer skills for record-keeping and data analysis.

Compensation:

$60,000 - $80,000 per year, depending on experience.

Benefits:

  • Vacation time (after 1 year)
  • 401(k) with match
  • Medical benefits (medical, dental, vision after 60 days)
  • Sick time
  • Personal days
  • Company-paid holidays
  • Company-paid car, gas, insurance (job-specific)
  • Company-paid travel (job-specific)
  • Employee referral program
  • Retention bonus
  • Rapid advancement opportunities

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