Operations Manager
3 days ago
ODORZX INC is a dynamic carwash and detailing company seeking an experienced Operations Supervisor to oversee daily operations and lead a team of technicians. The ideal candidate will have strong leadership skills, excellent organizational abilities, and a passion for delivering exceptional customer service.
Key Responsibilities:
- Oversight of day-to-day operations to ensure smooth workflow and adherence to standard operating procedures.
- Leadership of a team of carwash and detailing technicians, providing guidance, training, and support to ensure high-quality results.
- Inventory management, ensuring adequate stock levels of cleaning supplies, equipment, and detailing products.
- Quality control checks to ensure vehicles receive thorough and meticulous cleaning and detailing, meeting or exceeding client expectations.
- Safety protocol implementation and enforcement to maintain a secure work environment.
- Collaboration with the manager to develop strategies enhancing client satisfaction, revenue growth, and operational efficiency.
- Client communication, handling inquiries, concerns, and complaints in a prompt and professional manner.
- Record-keeping of daily operations, tracking sheets, employee attendance, and performance evaluations.
Requirements:
- Previous supervisory experience in the carwash/detailing industry or a related field.
- Strong leadership and organizational skills, with the ability to motivate and inspire a team.
- Excellent time management skills to effectively prioritize tasks and meet deadlines.
- Attention to detail and commitment to delivering exceptional results.
- Knowledge of car cleaning and detailing techniques, equipment, and products.
- Exceptional customer service skills, focusing on creating positive experiences for customers.
- Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
- Proficient computer skills for record-keeping and data analysis.
Compensation:
$60,000 - $80,000 per year, depending on experience.
Benefits:
- Vacation time (after 1 year)
- 401(k) with match
- Medical benefits (medical, dental, vision after 60 days)
- Sick time
- Personal days
- Company-paid holidays
- Company-paid car, gas, insurance (job-specific)
- Company-paid travel (job-specific)
- Employee referral program
- Retention bonus
- Rapid advancement opportunities
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