Fitness Operations Manager
6 days ago
We are seeking a highly skilled Fitness Operations Manager to oversee daily operations and ensure exceptional member experiences at our Planet Fitness locations.
About UsGrand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 75+ locations. Our mission is to provide a high-quality fitness experience in a welcoming, non-intimidating environment.
ResponsibilitiesThe Shift Leader will supervise fellow coworkers, monitoring their performance, ensuring compliance with company and safety policies, and delegating tasks accordingly. Key responsibilities include:
- Organizing shift schedules for team members
- Monitoring attendance, tardiness, and time off
- Assigning duties to specific employees based on role and skills
- Supervising employees and assisting with tasks as necessary
Additional responsibilities include:
- Supervising performance and sharing feedback with upper management and team members
- Training new and current team members on tasks
- Handling customer issues and managing conflicts
- Adhering to company policies and health, safety, and employment standards
- Upholding integrity and security with member documents and sensitive information
- Managing club cleanliness and maintenance
- Executing retail transactions with accuracy and driving sales goals
To be successful in this role, candidates must possess:
- A strong customer service background
- Excellent problem-solving and communication skills
- Basic computer proficiency (Microsoft Suite)
- Ability to lift up to 50 pounds and walk/stand for prolonged periods
- Bi-lingual preferred
This role requires a High School Diploma/GED equivalent and the ability to become CPR/AED certified. A competitive salary range is $40,000 - $55,000 per year, depending on location and experience.
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