Member Engagement Specialist
6 days ago
About Commonwealth Credit Union
We are a leading financial institution dedicated to providing exceptional service to our members. Our goal is to be an Employer of Choice, and we take pride in our commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging.
Our Team 1 Culture
We believe that together, everyone achieves more. Our Team 1 Culture is built on the principles of cultivating diversity, promoting equity, fostering inclusion, and providing an environment where everyone feels like they belong. This is what sets us apart and makes us an extraordinary place to work.
Job Summary
We are seeking a highly motivated and customer-focused Member Engagement Representative to join our team. As a Member Engagement Representative, you will play a vital role in our business efficiency and member satisfaction. You will handle all inbound and outbound communication, providing a wide range of services and informed responses to our members and potential members.
Key Responsibilities
- Communication and Customer Service
- Stay readily available for incoming communications
- Follow established guidelines to protect the security of our members' information
- Proficiently use software for communication tracking and member documentation and follow-up
- Relationship Building
- Establish relationships with internal and external members and strive to provide exceptional service
- Business Development
- Meet Credit Union standards for referring new memberships, checking accounts, and loans
- Display knowledge of products and services and offer recommendations to members to meet their financial needs
Requirements
Some Saturday hours are required. We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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