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Client Retention Specialist

2 months ago

Iowa City, Iowa, United States Erik Mickalson Agency Full time
About the Role

The Customer Loyalty Specialist plays a vital role in driving business growth and customer satisfaction at the Erik Mickalson Agency. This position is responsible for developing and implementing strategies to build strong relationships with customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Manage and monitor multiple customer touch points to foster long-term relationships and drive customer loyalty.
  • Collaborate with the Agency Owner to establish and implement customer-centric initiatives, ensuring alignment with business objectives.
  • Conduct regular customer needs assessments to identify opportunities for improvement and implement solutions to exceed customer expectations.
  • Develop and maintain processes for onboarding new and transfer customers, ensuring a seamless experience.
  • Contribute to the achievement of customer loyalty and satisfaction goals, working closely with the Agency Owner to identify and implement best practices.
  • Design and implement effective loyalty programs and social media content to engage customers and promote the agency's services.
  • Stay up-to-date with industry trends and developments, identifying opportunities to enhance the customer experience and drive business growth.
  • Communicate cross-selling opportunities to the Agency Owner, leveraging customer interactions and data analysis to drive revenue growth.
Requirements
  • Demonstrated experience in customer-facing roles, with a proven track record of building strong relationships and driving customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to coach and develop others.
  • Proficiency in PC software applications, including Microsoft Office Suites.
  • Ability to analyze data and metrics to inform business decisions and drive customer-centric initiatives.