Elevated Retail Experience Manager, East Coast

6 days ago


New York, New York, United States Maison Francis Kurkdjian Full time
About the Role

We are seeking a highly skilled and experienced Retail Experience Manager to join our team in the East Coast & Central region. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Training and Development: Develop and implement comprehensive training programs for Beauty Ambassadors, Counter Managers, Business Managers, and US Field Sales Team members to ensure they have the skills and knowledge needed to deliver excellent customer service and promote luxurious brand experiences.
  • Event Execution: Partner with field teams to deliver exceptional events such as Masterclasses, Meet the Expert sessions, and other retail experiences that promote loyalty among clientele and contribute to sales goals.
  • Retail Excellence: Collaborate with Paris HQ to ensure pop-ups and other events/promotions uphold the correct brand experience and drive vision for Retail Excellence standards in the East Coast & Central region.
Requirements

To be successful in this role, you will need to possess strong people skills, strategic thinking, creative problem-solving, and excellent communication and negotiation skills. You should also have high levels of professionalism, ability to work under pressure, and operate with integrity at all times.

The ideal candidate will have 5-7 years of related field experience with training and events, and demonstrate a passion for luxury fragrances and excellent customer service.

Compensation and Benefits

The salary for this role is estimated to be between $95,000-$105,000 per annum, depending on experience and qualifications.



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