Elevate Store Experience with Innovative Retail Solutions

4 days ago


New York, New York, United States EssilorLuxottica Full time

Overview

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products.

The company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.

Salary

Pay Range: $160,200 - $270,360 per year. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.

Job Description

We are seeking a Director, Franchise Systems who will champion and supervise efforts to equip stores with modern and efficient tools and processes as well as omnichannel capabilities to improve the guest, customer, and patient journey.

This role is responsible for the management of the retail technology infrastructure in collaboration with various teams to ensure a highly stable and functional retail environment.

The successful candidate will collaborate to bring innovative solutions to improve business performance and customer/patient experience based on experience, field feedback, and strategic analysis.

Key Responsibilities:

  • Lead the team to operationalize and standardize new and existing store POS and digital tools, systems and omnichannel capabilities.
  • Build and foster collaborative relationships to stay informed of new initiatives and impacts to digital tools and systems.
  • Drive innovation and challenge current status-quo.
  • Serve as a brand owner and cross functional partner for all store digital tools and systems.
  • Drive field usability, adoption and performance in partnership with franchisees and field leaders.
  • Lead strategy for future digital enhancements, efficiencies and new initiatives.
  • Lead team to secure business and functional requirements across store systems with IT.
  • Own delivery of project status tracking against key milestones and evaluate ability to achieve timeline.

Required Skills and Qualifications

Bachelor's degree

12+ years project management experience

5+ years in highly technical discipline and/or specialty retail

Demonstrate initiative and sense of urgency

Strong leadership and critical thinking skills

Clear communications, both written and verbal

Ability to influence/negotiate

Ability to balance multiple projects simultaneously in a complex environment

Ability to lead in a matrix structure

Highly collaborative

Benefits

We offer a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.



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