Service Manager

4 weeks ago

Mansfield, Ohio, United States DEUTZ Full time
Job Summary

The Service Manager will be responsible for assisting and repairing shop and field operations, performing testing and modifications of new and used engines, and managing Field Technician's job performance using KPIs, service software, customer feedback, and training. The ideal candidate must have a consistent willingness to increase their personal knowledge about our business, our products, our markets, and the customers we serve.

Key Responsibilities:
  • Manage shop and field technicians; schedule, quote, and invoice all service jobs in a timely manner
  • Oversee all Workshop and Field activities, including all required documentation per job
  • Procurement of parts and materials needed for Workshop and Field activities
  • Work directly with sales and project management team members on value-add products and modifications to new engine packages
  • Perform inspection and failure analysis of damaged engines and communicate required repairs with customers
  • Repair engines damaged by shipping and handling
  • Perform dynamometer testing of engines, as required
  • Perform engine modifications by removing and adding external engine components, as required
  • Supervise assembly and testing of value-added engine packages
  • Work directly with Material Coordinator and Material Planner on requirements for assembly projects
  • Assist with the development and continuous improvement of line layout, equipment needs, and assembly processes for value add and shop repairs
  • Maintain specialty tooling workshop and field requirements per DEUTZ AG expectations
Requirements:
  • High School Diploma
  • 5+ years of management experience in the diesel engine industry
  • Minimum 5 Years of Diesel engine mechanic experience, engine operating principles
  • Successful completion of all required DEUTZ training classes
  • Strong ability to carry out tasks and job descriptions with a maximum degree of quality and no supervision
  • Proficient with 12- and 24-volt electrical systems
  • Strong understanding of Diesel engine fuel system
  • Must be well-versed in troubleshooting engine problems
  • Ability to understand and follow detailed assembly procedures
  • Understanding of torque values and special procedures during engine assembly
  • Ability to operate a forklift and overhead crane
  • Ability to work with hand and power tools
  • Ability to manage more than one territory and handle multiple tasks efficiently
  • Computer knowledge in (MS Office, Word, Excel) SAP, and Field Aware is a plus
Work Environment:

The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Workshop/Warehouse environment- Work with and around equipment (Over-Head cranes, fork lifts, etc.)

Workshop environment- working around chemicals such as solvents, oils, sealants, and paints.

Workshop environment- working around workshop noise such as running engines, compressed air, air tools and other equipment.

Warehouse environment will require ability to withstand fluctuations in temperature.

Office environment will require sitting for long periods of time in temperature-controlled environment.

Physical Demands:

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demand Requirement

Frequency

Concentration

Daily

Sitting

Daily

Communication

Daily

Vision

Daily

Verbal

Daily

Standing

Daily

Hearing/Listening

Daily

Lifting

Daily

Bending

Daily

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