Customer Service Representative

4 weeks ago


League City, Texas, United States Chris Peters - State Farm Agent Full time
Job Description
Position Overview

We are seeking a qualified professional to join our team as a Customer Relations Representative. This role involves establishing customer relationships, providing prompt and accurate customer service, and using a customer-focused review process to educate customers about insurance options.

Responsibilities
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As a Customer Relations Representative, you will have the opportunity to work with a successful State Farm Agent and contribute to the growth of our business. We offer a competitive salary, 401(k) matching, and opportunities for advancement.

Requirements
  • Interest in marketing products and services based on customer needs
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Ability to multi-task
  • Bilingual - Spanish required
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)


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