Customer Service Representative
1 week ago
We are seeking a highly skilled and experienced Receptionist to join our team at Holiday World RV. The ideal candidate will have excellent communication skills, a warm and welcoming demeanor, and the ability to multitask with ease.
Key Responsibilities
- Provide exceptional customer service to clients and visitors, ensuring a positive and memorable experience.
- Operate the switchboard, handling incoming, outgoing, and interoffice calls with professionalism and efficiency.
- Perform various clerical duties, including data entry, filing, photocopying, and sorting mail, with a high level of accuracy and attention to detail.
- Receive and direct visitors, obtaining their name and purpose of visit, and providing them with assistance and support as needed.
- Update and maintain the telephone directory, ensuring it is accurate and up-to-date.
- Direct clients to the lounge and refer them to the appropriate personnel for vehicle status updates.
- Diffuse client concerns and direct them to the appropriate member for assistance, resolving issues in a timely and professional manner.
- Attend department meetings, contributing to discussions and providing input on matters related to the reception area.
Requirements
The successful candidate will have a high school diploma or equivalent, with one to three months of related experience and/or training. They will also possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Benefits
Holiday World RV offers a comprehensive benefits package, including medical and dental insurance, a 401K retirement savings plan, vacation time, holidays, and company-paid continuing education and training. We are an equal opportunity employer, committed to providing a diverse and inclusive work environment for all associates.
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