Sales and Customer Service Representative
4 weeks ago
At Massage Envy Bay Colony, we're on a mission to help our clients feel their best. As a Sales and Customer Service Representative, you'll play a vital role in delivering an exceptional experience and growing our member base.
Perks and Benefits
Competitive base pay of $12/hour, plus bonuses and commissions
A flexible schedule for a better work-life balance
In-depth product and service training
A free massage, skincare, or stretch service each month
10% off Obagi, Jan Marini, and PCA Products
5% off Biofreeze, Aromatherapy, and CyMe Products
50% off the member rate for massage, stretch, and facial services
Requirements
High school diploma (or equivalent) and previous retail or sales experience (preferred)
Critical thinking skills with excellent math and computer skills and the ability to multitask
Great people skills and the ability to establish positive relationships with guests
Supporters of total body care with a general knowledge of massage and skin care services
Day-to-Day
Provide outstanding customer service and help everyone feel valued and understood
Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
Grow and retain a client base both in-person and through phone/email outreach
Help with filing, laundry, inventory, and any other front desk duties specific to the location.
Culture and Support
Trained leadership that is invested in YOUR success
Award programs (like Sales Associate of the Year)
A caring community that strives to celebrate individuality and share knowledge
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