Patient Account Representative

7 days ago


Miamisburg, Ohio, United States Kettering Health Full time
About Kettering Health

Kettering Health is a not-for-profit system of 13 medical centers and over 120 outpatient facilities serving southwest Ohio. Our mission is to provide high-quality care for every stage of life, with a focus on patient-centered care and service excellence.

Job Summary

We are seeking a highly skilled and detail-oriented Patient Account Representative to join our team. In this role, you will be responsible for responding to patient inquiries regarding billing and collection processing, as well as working with patients and other callers to resolve billing-related issues.

Responsibilities
  • Respond to patient inquiries regarding billing and collection processing
  • Work with patients and other callers to resolve billing-related issues
  • Provide accurate and timely information to patients regarding their accounts
  • Collaborate with other departments to resolve billing-related issues
  • Perform other duties as assigned
Requirements
  • High school diploma or equivalent required
  • 3 years of experience in patient accounting, medical billing, or a related field
  • Strong knowledge of medical terminology and insurance payers
  • Excellent communication and customer service skills
Preferred Qualifications
  • Associate's degree or higher in a related field


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