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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Valvoline Instant Oil Change. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive experience with our services.
Key Responsibilities- Provide Excellent Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
- Suggest Additional Services: Offer customers additional services and products based on their vehicle's needs and our company's recommendations.
- Communicate Effectively: Interact with customers face-to-face, using effective interpersonal and oral communication skills to build trust and rapport.
- Work as a Team Member: Collaborate with other team members to ensure seamless service delivery and meet customer expectations.
- Meet Sales and Service Goals: Meet or exceed sales and service targets, while maintaining high levels of customer satisfaction.
- High School Diploma or Equivalent: Required.
- Excellent Communication Skills: Ability to communicate effectively with customers and team members.
- Customer Service Experience: Previous experience in customer-facing roles, preferably in the automotive industry.
- Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced environment, handling multiple customers and tasks simultaneously.
- Basic Computer Skills: Ability to use basic computer software and systems.
- Competitive Pay and Benefits: Competitive hourly rate and comprehensive benefits package.
- Opportunities for Advancement: Opportunities for career growth and advancement within the company.
- Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.
- Collaborative Work Environment: Collaborative and supportive work environment with a team of professionals.
