Insurance Customer Service Specialist
2 months ago
Position Overview: Staff My Agency is seeking a full-time Licensed Insurance Customer Service Representative to enhance our client interactions and support our growth initiatives. An active Property and Casualty license is essential for this role.
Key Responsibilities:
- Develop and nurture customer relationships, ensuring timely follow-ups as necessary.
- Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance availability, eligibility, coverages, policy modifications, claims, and billing issues.
- Utilize a customer-centric, needs-based review process to inform clients about their insurance options.
- Exhibit a strong work ethic and a commitment to achieving success daily.
Qualifications:
- Property & Casualty license (mandatory)
- Life and Health license (mandatory)
- Exceptional interpersonal skills
- Strong communication abilities, including written, verbal, and listening skills
- People-oriented with excellent organizational capabilities
- Self-motivated and detail-oriented
- Proactive problem-solving skills
- Dedication to providing outstanding customer service
- Ability to learn and utilize computer functions effectively
- Commitment to completing tasks accurately and on time
- Capability to work collaboratively within a team
- Aptitude for multitasking
- Timely and thorough reporting of activities to the agent
- Willingness to stay updated on product changes, licensing, technical advancements, and continuing education
If you possess the motivation to excel in this role, we encourage you to submit your resume for consideration. We will provide further information regarding the next steps in the interview process.
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