Insurance Customer Service Specialist

2 months ago


Penfield, New York, United States Staff My Agency Full time

Position Overview: Staff My Agency is seeking a full-time Licensed Insurance Customer Service Representative. A valid Property and Casualty license is mandatory for this role.

About the Role: We are looking for a dynamic and enthusiastic professional who is eager to contribute to our growth through meaningful interactions and exceptional customer service. If you are a proactive individual who excels in a fast-paced setting, this could be the perfect opportunity for a fulfilling career with significant earning potential and opportunities for advancement.

Key Responsibilities:

  • Develop and nurture customer relationships, ensuring follow-ups as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing issues.
  • Utilize a customer-centric, needs-based approach to inform clients about various insurance products.
  • Exhibit a strong work ethic with unwavering dedication to achieving success on a daily basis.

Qualifications:

  • Property & Casualty license (required)
  • Life and Health license (required)
  • Exceptional interpersonal skills
  • Strong communication abilities, both written and verbal
  • People-oriented with excellent organizational skills
  • Self-driven and detail-oriented
  • Proactive in addressing challenges
  • Committed to delivering outstanding customer service
  • Able to adapt to various computer systems
  • Take pride in completing tasks accurately and on time
  • Capable of collaborating effectively within a team
  • Adept at managing multiple tasks simultaneously
  • Responsible for providing timely and comprehensive activity reports
  • Expected to stay updated on product changes, licensing requirements, and industry developments

If you are driven to excel and envision yourself thriving in this role, we encourage you to submit your resume for consideration. We will reach out regarding the next steps in the hiring process.



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