HVAC Service Representative

3 days ago


Cypress, California, United States Johnson Controls Full time
Customer Service Representative Job Description

At Johnson Controls, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Process customer orders and respond to inquiries in a timely and professional manner.
  • Collaborate with sales staff and other departments to resolve customer concerns and issues.
  • Process changes orders, credits, and product return authorizations.
  • Run customer order reports to proactively identify and resolve potential issues.
  • Provide account management support to all channels.
Requirements:
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and technical skills.
  • Proficiency in using computer software and systems.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you're a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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