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Customer Service Representative

2 months ago

Cypress, California, United States APR Consulting Full time
{"Job Title": "Customer Service Representative", "Job Description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at APR Consulting, Inc. in Cypress, California. As a Customer Service Representative, you will be responsible for handling inbound customer calls, assisting customers with account updates, and providing exceptional customer service.

Key Responsibilities
  • Handle inbound customer calls and respond to customer inquiries
  • Assist customers with account updates, including due date changes, address changes, and name changes
  • Provide payoff quotes to customers and dealerships
  • Assist customers with their accounts and resolve any issues that may arise
  • Effectively contribute to increasing customer satisfaction scores
  • Maintain a positive and enthusiastic attitude
  • Attend work on time and be ready to work at the start of the shift
Requirements
  • Associate's or Bachelor's degree graduate
  • Ability to type 50-60 wpm
  • Proficient with Microsoft Word and Excel
  • Excellent verbal communication skills
  • Able to multi-task and work in a fast-paced environment
  • Customer service oriented and self-starting
About Our Client

Our client is a leading subsidiary in the automotive industry that provides financing and leasing solutions for automobiles, motorcycles, power equipment, marine, aircraft, and parts and accessories.

About APR Consulting, Inc.

APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide since 1980.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

", "lang_code": "en-US"}