Technical Account Manager

3 weeks ago

New York, New York, United States Oasis Security Full time

About Oasis Security:

Oasis Security is a leading provider of non-human identity management solutions. Our platform transforms how organizations secure non-human identities throughout their lifecycle, enabling security professionals to bolster enterprise security posture, implement robust governance, and simplify compliance.

About the Position:

As a Technical Account Manager at Oasis Security, you will be the main post-sales contact for customers, leading technical and business interactions during onboarding, deployment, and operationalization of our platform. You will collaborate closely with Product Management and Research and Development to ensure the successful onboarding and ongoing success and support of your customers.

Responsibilities:

  • Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
  • Lead the technical onboarding process for new customers, working closely with internal teams to ensure a smooth and positive experience.
  • Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement.
  • Renew and grow business by monitoring customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling.
  • Shape future development by working closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products.
  • Proactively identify and resolve any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
  • Utilize self-paced training resources to support customer education and promote knowledge growth throughout their journey.
  • Manage the customer life cycle experience from onboarding onward, leading customer engagements including strategy sessions, architecture deep dive, training, and formal QBR meetings to provide ongoing customer value.
  • Maintain a high level of customer satisfaction by collecting and structuring client feedback, tracking key health and usage indicators, and working closely with internal teams to prioritize requests.
  • Identify, develop, and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer business objectives.

Requirements:

  • 5+ years of proven experience in customer-facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer).
  • A "Ninja mindset" - strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
  • Extensive experience providing Cyber/Identity solutions to big enterprise customers.
  • Experience interfacing with technical end customers, for example: IT practitioners, Developers, DevOps, Identity & Security Teams.
  • Experience with increasing customer satisfaction, adoption rates, and retention.
  • Experience building and operating in an early-stage company - highly preferred.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details.
  • Self-motivated, detail-oriented with strong communication and interpersonal skills.
  • Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
  • Excellent collaborator, with the ability to engage across multiple teams to drive an outcome.
  • Great ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.

About Oasis Security:

Oasis Security is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Oasis Security does not accept unsolicited headhunter and agency resumes. Oasis Security will not pay any third-party agency or company that does not have a signed agreement with Oasis Security.

Oasis welcomes all.

  • Technical Account Manager

    4 weeks ago

    New York, New York, United States Braze Full time

    About the RoleBraze is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for owning the ongoing technical relationship with customers in your portfolio, collaborating closely with the Customer Success and wider account teams.Key ResponsibilitiesDefine the Braze technology strategy for...

  • Technical Accounting Manager

    4 weeks ago

    New York, New York, United States Michael Page Full time

    Technical Accounting ManagerWe are seeking a highly skilled Technical Accounting Manager to lead our technical accounting efforts. The ideal candidate will have a deep understanding of accounting standards, strong analytical skills, and the ability to communicate complex financial information effectively.Key Responsibilities:Oversee the implementation and...

  • Technical Accounting Manager

    4 weeks ago

    New York, New York, United States OneTrust Full time

    Job Title: Manager of Technical Accounting and Financial ReportingWe are seeking a highly skilled Manager of Technical Accounting and Financial Reporting to join our team at OneTrust. This role will play a critical part in our journey to public company readiness.Key Responsibilities:Prepare US GAAP financial statements and related footnotesLiaise with...

  • Technical Accounting Manager

    4 weeks ago

    New York, New York, United States ROIVANT SCIENCES LTD Full time

    Job SummaryRoivant Sciences Ltd is seeking a highly skilled Technical Accounting Manager to join our team. As a key member of our accounting department, you will play a critical role in evaluating, recommending, and documenting accounting positions and policies for various transactions. This is an exciting opportunity to work with a dynamic team and...

  • Technical Accounting Manager

    4 weeks ago

    New York, New York, United States OneTrust Full time

    Unlock the Power of TrustOneTrust is seeking a highly skilled Manager of Technical Accounting and Financial Reporting to join our team. As a key member of our finance team, you will play a critical role in our journey to public company readiness.The OpportunityWe are looking for a seasoned professional with expertise in US GAAP financial statements,...

  • Technical Account Manager

    3 weeks ago

    New York, New York, United States Opal Services Full time

    At Opal Services, we're revolutionizing access management with our cutting-edge platform. As a Technical Account Manager, you'll play a pivotal role in ensuring our customers' success by providing technical expertise, support, and guidance throughout their journey with our platform. You'll serve as a bridge between our customers and internal teams,...

  • Technical Account Manager

    3 weeks ago

    New York, New York, United States Oasis Security Full time

    About Oasis Security: At Oasis Security, we're revolutionizing the way organizations manage non-human identities. Our cutting-edge platform empowers security professionals to bolster enterprise security posture, implement robust governance, and simplify compliance. About The Position: We're seeking a skilled Technical Account Manager to join our team. As the...

  • Technical Account Manager

    4 weeks ago

    New York, New York, United States Applecart Full time

    Job Title: Technical Account ManagerAt Applecart, we're revolutionizing the way businesses reach and influence decision makers. As a Technical Account Manager, you'll play a critical role in implementing and managing our platform's technical capabilities, ensuring seamless data collection and campaign setup for our clients.About the Role:This is a hybrid...

  • Technical Account Manager

    4 weeks ago

    New York, New York, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services (AWS). As a Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the best value and service from AWS.This is a unique opportunity to work with a diverse...

  • Technical Account Manager

    4 weeks ago

    New York, New York, United States Check Full time

    Unlock the Full Potential of Embedded PayrollAt Check, we're redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive. As a Technical Account Manager, you'll serve as the technical and product expert for our partners, managing key stakeholder relationships and aligning strategic product visions and roadmaps....

  • Technical Account Manager

    4 weeks ago

    New York, New York, United States Cantor Fitzgerald Securities Full time

    Job Title: Technical Account ManagerJob Summary:As a Technical Account Manager at Cantor Fitzgerald Securities, you will be responsible for supporting external clients with the development and rollout of our proprietary APIs and financial products globally. You will work closely with customers, vendors, and internal sales and development teams to coordinate...

  • Senior Technical Account Manager

    3 weeks ago

    New York, New York, United States Franklin Fitch Full time

    Are you passionate about technology and client success?Do you thrive on building relationships and delivering exceptional service?We're looking for a skilled Technical Account Manager to join our team at Franklin Fitch, a growing MSP that empowers businesses with innovative IT solutions tailored to their unique needs.As a Technical Account Manager, you will...

  • Senior Manager, Technical Accounting

    4 weeks ago

    New York, New York, United States Coty US LLC Full time

    Role SummaryCoty US LLC is seeking a highly skilled Senior Manager, Technical Accounting to join our team. This role will be responsible for providing technical accounting advice on complex business transactions, researching and analyzing technical accounting positions, and communicating with relevant stakeholders.Key Responsibilities Provide technical...

  • Senior Technical Account Manager

    3 weeks ago

    New York, New York, United States Bloomberg Full time

    Job DescriptionBloomberg is seeking a highly skilled Technical Account Manager to join our Exchanges & Data Model team in New York. As a Technical Account Manager, you will be responsible for ensuring the successful delivery of real-time Exchange data on Bloomberg customers.You will work closely with various groups across Bloomberg, including Engineering,...

  • Senior Manager Technical Accounting Leader

    4 weeks ago

    New York, New York, United States COTY US LLC Full time

    Senior Manager Technical Accounting LeaderAbout the RoleCOTY US LLC is seeking a Senior Manager Technical Accounting Leader to join our team. As a key member of the Technical Accounting Group, you will be responsible for providing technical accounting advice on complex business transactions, researching and analyzing technical accounting positions, and...

  • Senior Technical Account Manager

    3 weeks ago

    New York, New York, United States Bloomberg Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Bloomberg. As a Technical Account Manager, you will play a vital role in delivering exceptional service and technical support to our Content Partners and customers.Key ResponsibilitiesProvide outstanding support to our Content Partners, ensuring they trust us with...

  • Senior Technical Account Manager

    4 weeks ago

    New York, New York, United States Bloomberg Full time

    About the RoleWe are seeking a skilled Technical Account Manager to join our team at Bloomberg. As a Technical Account Manager, you will play a vital role in delivering exceptional service and technical support to our Content Partners and customers.Key ResponsibilitiesProvide outstanding support to our Content Partners, ensuring they trust us with their...

  • Senior Manager Technical Accounting Lead

    4 weeks ago

    New York, New York, United States COTY US LLC Full time

    Senior Manager Technical Accounting LeadWe are seeking a highly skilled Senior Manager Technical Accounting Lead to join our team at COTY US LLC. As a key member of our Technical Accounting Group, you will be responsible for providing technical accounting advice on complex business transactions, researching and analyzing technical accounting positions, and...

  • Technical Account Manager for Casino Solutions

    15 hours ago

    New York, New York, United States The Access Group Full time

    {"h1":"Technical Account Manager for Casino Solutions","p":"Join a growing software company and take on a challenging role as a Technical Account Manager for Casino Solutions. You will be responsible for managing daily relationships with casino customers, becoming their primary point of contact for all product-related questions, and assisting with ongoing...

  • Senior Technical Account Manager

    4 weeks ago

    New York, New York, United States Bloomberg Full time

    Job Title: Senior Technical Account ManagerBloomberg is seeking a highly skilled Senior Technical Account Manager to join our Exchanges & Data Model team in New York. As a key member of our team, you will be responsible for ensuring the successful delivery of real-time Exchange data on Bloomberg customers.Key Responsibilities:Handle all technical aspects of...