Senior Technical Account Manager

4 weeks ago


New York, New York, United States Franklin Fitch Full time

Are you passionate about technology and client success?

Do you thrive on building relationships and delivering exceptional service?

We're looking for a skilled Technical Account Manager to join our team at Franklin Fitch, a growing MSP that empowers businesses with innovative IT solutions tailored to their unique needs.

As a Technical Account Manager, you will be the primary technical liaison for our clients, ensuring their needs are met and exceeded. You will collaborate with our technical teams to deliver seamless solutions and support, proactively identifying opportunities for improvement and recommending enhancements.

Key Responsibilities:

  • Act as the primary technical liaison for clients, ensuring their needs are met and exceeded.
  • Collaborate with our technical teams to deliver seamless solutions and support.
  • Proactively identify opportunities for improvement and recommend enhancements.
  • Manage technical projects from inception to completion, ensuring timelines and budgets are met.
  • Foster strong relationships with clients, providing expert guidance and support.

Requirements:

  • Proven experience in a technical client-facing role, ideally within a managed service environment.
  • Strong understanding of IT infrastructure, cloud solutions, and cybersecurity.
  • Exceptional communication skills and a passion for problem-solving.
  • Ability to manage multiple projects and prioritize effectively.
  • A proactive mindset with a focus on client satisfaction.

This role will be 1 day a week on-site in Brooklyn. We offer a competitive base salary up to $115,000 and great benefits.



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