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Aftermarket Services Field Service Coordinator II

2 months ago

North Las Vegas Nevada, United States Nikkiso Cryogenic Industries Full time
Job Overview

Nikkiso Cryogenic Industries is seeking a highly skilled and experienced Field Service Coordinator II to join our team. As a key member of our Aftermarket Services department, you will be responsible for providing technical support and coordination services to our customers.

Key Responsibilities
  • Develop and manage workflow assignments for our Installation/Commissioning/Service team
  • Assist with developing goal setting, training, and skill enhancement programs for the team
  • Address customer inquiries, resolve issues, and obtain customer feedback
  • Support the Installation/Commissioning/Service teams in establishing and achieving service goals
  • Deliver outstanding customer service through high-quality work and personal integrity
  • Review Field Service Reports, time sheets, and receipts for accuracy
  • Prepare quotations for on-site support and negotiate disputes regarding billable vs. non-billable charges
  • Work closely with the Purchasing department to request POs and the Accounting department to request invoicing to customers
  • Prepare or ensure there is a valid Export Compliance Verification Form associated with the Installation/Commissioning/Service mission
  • Maintain the Installation/Commissioning/Service team schedule
  • Assist with researching visa requirements and preparing travel arrangements if needed
  • Coordinate with EHS/HR teams as needed for mission preparation
  • Participate in AMS Handovers meeting with the Prime Project Management team
Requirements
  • Excellent written and verbal communication skills in English (Native or Advanced Level), including business and legal vocabulary
  • Bachelor/Master's degree in Technical Sales, Mechanical Engineering, or related field experience
  • Five plus years of field service experience preferred
  • Experience in bidding/proposal preparation and the ability to read and understand bid/proposal specifications, both from a technical and commercial perspective
  • The ability to read, understand, and apply schematics, blueprints, technical manuals, and ISO/OSHA regulations
  • Strong research and troubleshooting ability
  • Quick learner and able to maintain excellent personal relationships with customers
  • Can work under pressure and tight deadlines projects
  • Excellent communication skills, both written and verbal; field report writing
  • Advanced working knowledge of Microsoft Office Suite including Word, Excel, Pivot Tables; Outlook, PowerPoint
  • Teams, Zoom or similar advanced knowledge preferred
  • Salesforce, Concur or similar advanced knowledge preferred
  • ERP familiar preferred
Environmental Safety Requirements
  • New Employee Safety Training is required by all newly hired employees, including Safety Awareness
  • All safety-related training is provided and tracked by the EH&S Technician
  • Job-specific training modules deemed necessary by employee's Manager or Director will be required of all employees on an ongoing basis
  • Employees are required to wear Nikkiso provided PPE as/when needed
Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Supervisory Responsibility

This position does not have direct supervisory responsibilities but can serve as a coach and mentor for other positions in the department.

Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift 15 pounds at times
  • Must be able to access and navigate each department at the organization's facilities